Bed Wetting FAQs
Still wondering if Nytone is right for you? You've come to the right place! Get answers to frequently asked questions below!
When will my order be processed?
All orders are generally processed and shipped within 1-2 business days.
How will my item be shipped and when will I receive it?
We ship all orders through the United States Postal Service via First Class Mail. Shipping is free within the United States and you can expect to receive your item within 4-5 business days from the date of purchase.
How are shipping packages marked?
Nytone understands that bedwetting is a very private and personal issue. Therefore we ship all items in a plain white box with no indication as to the nature of the product.
Can I change or cancel my order once I have submitted it?
Most orders can be canceled or changed as long as they are still being processed. However, once the item has been marked as shipped it is not possible to make any changes. If you do need to change your order please give us a call at 801-973-4090 so that we can quickly handle your request.
Do you take insurance?
We do not bill insurance companies directly for your purchase. However, we have found that many insurance companies consider our device to be durable medical equipment and in some cases will be covered by insurance. It is a good idea to contact your insurance company directly to see if the alarm is covered under your policy. Should you wish to get a reimbursement for your purchase from your insurance company simply submit your sales receipt along with a doctors prescription and your completed claim form directly to your insurance company. Sometimes an HCPC code is required, if so that code is S8270.
Can I return the alarm?
Nytone accepts returns only of unused merchandise as long as it is in its original sealed package. If you are having an issue with the alarm please contact us about our 1 Year Warranty program or visit our troubleshooting page for more information.
What if I am having a problem with my alarm?
Occasionally, users will experience problems with the use of the alarm. Most problems can be easily solved by visiting our TROUBLESHOOTING TIPS page where we have answers to commonly asked questions with suggestions for resolving your problem. In rare cases the unit can become defective and will be covered under our 1 Year Warranty program. If you have already tried the troubleshooting tips and are still having problems the you may submit a warranty request by visiting this page:
Is the Nytone Bedwetting Alarm FDA regulated/approved?
Yes, the Nytone Bedwetting Alarm is registered with the FDA and we follow all practices set forth by the FDA to ensure a safe and effective product for our customers. All bedwetting (enuretic) alarms are regulated by the FDA and must be registered. For your safety you will want to check the FDA website at www.fda.gov to ensure the product you are purchasing is registered. Nytone's registration can be found at the following link:
Is their any risk of electrical shock?
No, the Nytone alarm uses such a small voltage/amperage that it can't 'push' a current through your body. The alarm is meant only to detect moisture, and therefore is completely safe to use.
How long will the batteries last?
Battery life will depend on how often the alarm is used and the length of time it is left running. Generally if the alarm is only sounding for a few minutes per night then you can expect the batteries to last for several months. If the alarm sounds several times per night or is left on by mistake then the battery life will be significantly reduced. Note: If it has been a while since using the alarm test it before going to sleep to ensure that the batteries have a charge.
How long will it take for my child to stop wetting the bed?
Studies have shown that children using an enuresis alarm will learn to wake up to the sensation of a full bladder after as little as two weeks.
Where/How does the clip attach?
The clip attaches to the outside of the undergarment where it is most likely to first get wet.
What age is considered old enough to start using a bed wetting alarm?
Generally, if someone is still wetting the bed around the age of 5 or 6 then it is time.
Are there different types of bed wetting alarms?
Yes, there are several different types of bed wetting alarms. A simple internet search will provide you with several examples. Most people find the arm-strap type convenient and noninvasive.
Still have questions? Please contact us, we are here to help!